Quality grading for tourism businesses

Tourism NI uses a one to five-star rating system for tourism businesses. The star ratings show the standard of customer care and the quality of services and facilities.

How does star-grading work?

The number of stars awarded shows the levels of quality customers can expect from the assessed business:

• five star - an exceptional, world-class standard
• four star - an excellent standard 
• three star - a very good standard
• two star - good overall standard
• one star - a fair and acceptable standard

Star gradings cover accommodation and tourism experiences, including:

• serviced, self-catering and hostel accommodation
• visitor experiences such as tours, activities centres and museums etc
• caravan and camping parks

The awards focus on the standard of the welcome, hospitality and services provided. They also assess the presentation and condition of facilities.