News article

Brexit: Making phone calls and sending texts to the EU and EEA countries

18 October 2019


The costs of phone calls and texts to the EU and EEA if there is a no-deal Brexit

The cost of making phone calls and sending texts from the UK to the EU and European Economic Area (EEA) countries will be affected if the UK leaves the EU without a deal. 

Before the UK leaves the EU
While the UK is in the EU, the cost of making fixed-line and mobile calls and sending texts from the UK to the EU and EEA countries are capped. This means that calls generally cost no more than 19 pence per minute, with texts costing no more than 6 pence per message. These caps came into effect in May 2019.

Using internet-based communication services like WhatsApp or Skype may be a cheaper (or free) option than making fixed-line or mobile calls or sending texts.

If there’s no Brexit deal
The cap on the cost of calls and texts from the UK to the EU and EEA countries will no longer apply, if there’s no Brexit deal. Before you make a call or send a text to the EU or EEA countries, check the cost with your fixed-line or mobile operator.

If your fixed-line or mobile operator does increase the cost of calls to the EU and EEA countries:

  • you may have the right to switch operator
  • be aware that Ofcom rules allow cancellation of your contract free-of-charge if your operator makes certain price increases
  • be aware that using internet-based communication services like WhatsApp or Skype may be a cheaper (or free)
  • option than making fixed-line or mobile calls or sending texts

For more information see Ofcom’s calls and texts to other EU countries.