News article

Delivery law advice for businesses

8 October 2018


New website launched to help Northern Ireland businesses understand their parcel rights and responsibilities

The Consumer Council and the Federation of Small Businesses (FSB) are encouraging Northern Ireland’s businesses that both buy and sell online to avail of a new website www.deliverylaw.uk

The new resource informs businesses and consumers about their rights and responsibilities in relation to online orders. It also has a signposting facility to report problems getting parcels delivered to Northern Ireland.

Many businesses in Northern Ireland use the internet both to buy and sell, but they may face restrictions or extra charges to deliver to Northern Ireland. Businesses visiting www.deliverylaw.uk can access:

  • information about how online sellers can comply with the law and treat consumers fairly
  • deliveries tips and advice
  • template letters for businesses to use when they encounter unfair surcharges in their buying

The Consumer Council will share the experiences of local businesses with UK Government and retailers to encourage change and better practice.