By law, you must:
- give information to the Child Maintenance Service if you’re asked to
- send payments as soon as possible, but no later than the 19th day of the month following the month you made the deduction
- tell the Child Maintenance Service immediately if there are any problems with taking payments from a paying parent’s earnings
- make regular payments - if you don’t send payments and don’t explain why, you could be taken to court
The paying parent is the parent who doesn’t have main day-to-day care of the child.
You must also tell the Child Maintenance Service about a change of circumstances within 10 days. For example, if:
- an employee leaves your business
- you’re asked to set up a deduction from earnings order (DEO) for someone who doesn’t work for you
You can phone Child Maintenance Service or put this information in writing.
Use the Child Maintenance Service online
If you’ve ever managed a case through the Child Maintenance Service, you can register for the online service. The service lets you:
- see all deductions for the Child Maintenance Service
- report and make changes
- send messages
- see important information you’ve been sent
You can also call if you have any questions.
Child Maintenance Service Employer Payment Team
Telephone: 0800 232 1961
Textphone: 0800 232 1975
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