Guide

Staff feedback, ideas and forums

Encourage staff feedback and ideas

Receiving feedback from employees can help you improve your business. There are a number of methods you can employ to encourage ideas from your staff including:

  • providing an online feedback form, eg on your staff intranet, where employees can easily and quickly post ideas - you could include a link to this in internal newsletters and communications
  • encouraging anonymous feedback through a staff suggestions box
  • posing a monthly question to invite views, stimulate discussions and share key themes from the feedback
  • giving managers a standing agenda for team briefings inviting questions and feedback from employees
  • providing training or guidance to help managers seek and handle feedback
  • holding regular employee focus groups that seek feedback from a cross-section of employees across your business - download guidance on running employee focus groups (DOC, 184K)
  • creating specific days during which employees can come and talk to senior managers with any views or issues
  • conducting regular surveys with your employees, using a core set of questions each time so you can track responses and identify trends
  • creating a spot prize that gives managers freedom to recognise a particularly innovative idea or business improvement
  • celebrating all productive ideas that employees have suggested, however small, to show that everyone can help shape the way your business is run