Guide

Fair trading, trade descriptions and Trading Standards

Introduction

It makes good business sense to treat your customers well and trade fairly. There are also many laws to protect customers from businesses treating them unfairly.

The penalties for breaking these laws can be severe. The Trading Standards Service (TSS), which enforces many of these regulations, can help you stay within the law.

This guide explains fair trading laws that affect your business. It outlines the rules for describing your products and services. This guide provides advice on working with trading standards. It tells you how to handle customer complaints