In service industries like hospitality and tourism, quality is the key to success.
Customers expect the very best of services and facilities in return for their money. They want reassurance that tourism products they choose will meet, if not exceed, their expectations. Achieving quality grading for your business is one way of providing that reassurance.
Quality grading gives consumers easily identifiable symbols and standards of service they can trust. It gives them confidence to make informed choices about your product, and shows them your commitment to maintaining the quality for each and every customer.
Tourism NI is a member of the UK Common Standards Grading Scheme. It provides Quality Grading Schemes to acknowledge the quality of Northern Ireland tourism businesses. While quality grading is voluntary, Tourism NI certification is mandatory under the Tourism (NI) Order 1992.
This guide will outline the benefits of getting your business quality graded, and will help you learn more about Tourism NI Quality Schemes, as well as other available accreditations.To find out more about certification, see tourist accommodation certification.