Customs seizures and penalties

Help and support for traders

Excise & Customs Helpline

Run by HM Revenue & Customs (HMRC), this telephone service is available from 08.00 to 18.00 Monday to Friday, to deal with general questions on customs duties. Advisers will not deal with transactions relating to a specific case.

If your query relates to a specific area outside HMRC's remit, such as the Department for Food and Rural Affairs, the National Advice Service will provide you with further details of who to contact in other government organisations.

If English is not your first language, HMRC offers an interpreting service to help answer your queries in your own language.

If you have received a visit from a customs officer, you must deal direct with the officer.

Technical help

If you have problems using the HMRC website, the useful 'questions and answers' page may help to solve your problem.