Guide

Business continuity and crisis management

Create a business continuity plan

A business continuity plan is a document that sets out how business processes will continue during a time of emergency or crisis. It acts as a blueprint for restoring vital business activities appropriately, and in good time, if disruption occurs.

How do you write a business continuity plan?

The basis for business continuity planning often stems out of two linked, but distinct practices:

The BIA sets the priorities and deadlines for the activities in the plan. The risk assessment, on the other hand, defines the possible scenarios, their impact and likelihood.

Their outputs give you reliable information upon which you can build your continuity plan.

What should a business continuity plan include?

You should aim to cover the following areas:

  • Emergency response - focus is on the welfare of people before containing and controlling the disruption. Consider developing incident response flowcharts or checklists, evacuation guidelines and procedures, list of relocation sites, etc. Once you are sure that lives are not in danger, the focus can shift on containing the damage to your business.

  • Crisis management - determine how information will flow to media, stakeholders, staff, etc. Agree communication protocols, decide how you manage the loss event, and gather a list of resources you will need to support the recovery. Set out how you'll deal with possible media interest in an incident. Appoint a single company spokesperson to handle questions and try to be positive in any statements you issue. If at all possible, inform your staff, customers and suppliers, before they find out about the incident in the media.

  • Business recovery - set out detailed operational plans for critical functions and assets, as recognised in the BIA. Identify the necessary resources and personnel needed to restore critical operations. Agree clear strategies and responses that you can follow for different loss scenarios and identify responsibilities for carrying out disaster recovery actions, including systems recovery, stock and supplier recovery, resources and equipment recovery, etc. Making the most of the first hour after an emergency occurs is essential in minimising the impact. As a result, your plan needs to explain the immediate actions you will take. Consider if you need to give staff specific training to enable them to fulfil their duties in an emergency. Ensure all employees are aware of what they have to do.

  • Key contacts - create an information database that lists internal and external people and organisations whose support you may require, and their designated roles in an emergency. For example, provide details of key staff, critical suppliers, local councils, neighbouring businesses or emergency responders like police, utility providers, landlords or insurers. It's also worth including details of service-providers such as glaziers, locksmiths, plumbers, electricians, and IT specialists. Include maps of your business premises' layout to help emergency services, showing fire escapes, sprinklers and other safety equipment.

Keep in mind that different disruptive situations will require different responses. Keep your plan broad enough to address different disaster scenarios - from worst-case events that shut down your facilities or operations completely, to partial outages.

Business continuity plan templates and tools

You can build your business continuity plan from scratch or use one of the many templates or software tools available online to help you get started. Keep in mind that the best plan will be the one that is customised and specific to your business.

GOV.UK's business continuity management toolkit (PDF, 569K) can help you put your plan together and tailor it to the particular circumstances of our business.

You can also download guidance on preparing a business continuity plan (PDF, 1.5MB).

Arranging the plan in the form of quick and convenient checklists can be a good way to make everyone understand what steps they must take.

Difference between disaster recovery and business continuity

A disaster recovery plan creates a blueprint for responding to a variety of technological incidents. It aims to help you restore the data and applications that run your business if your data centre, servers, or other IT infrastructure get damaged or destroyed.

A disaster recovery plan works alongside the business continuity plan to give you an essential strategy for managing the risk of disruption. See more on IT incident response and recovery.

Business continuity and insurance

Continuity planning relates very closely to business insurance. Most insurers now expect business continuity as a basis for providing cover. For more information, see business insurance: the basics.