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How to comply with regulations that require you to treat customers, make contracts and trade fairly during the sale or supply of products and services
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Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services
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An introduction to the rights customers have when buying goods or services from you including the right to complain and protection from unfair contract terms
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Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties
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What steps you must take to protect your customers' privacy and data and comply with the law when carrying out email, telephone or any other direct marketing
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Advice for businesses on their rights when purchasing goods or services from another business, and how these are different from normal consumer protection
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An overview of the rules surrounding consumer credit and whether your business needs a consumer credit licence from the Financial Conduct Authority
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Rules governing contracts between traders and consumers including the information that consumers must receive before a sale and cooling off periods
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A brief introduction to the laws that every business needs to stick to when selling products or services including the Consumer Rights Act and data protection
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Introduction to trade marking, including top tips on selecting, searching for, registering and protecting trade marks in the UK or abroad
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What is CE marking, why is it mandatory for certain regulated products, and how to place CE marking on your products
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How anti-competitive mergers are investigated by the Competition & Markets Authority under the Enterprise Act 2002
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Fireworks retailing rules and responsibilities for businesses in Northern Ireland including how to apply for a licence to sell fireworks legally and safe storage
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A summary of the customer contract rules you must comply with when you sell at distance such as over the phone or online
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Regulations you need to comply with when undertaking e-commerce and digital marketing activities selling and promoting goods and services over the internet
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Understand the laws applying to online contracts including the formation of online contracts, essential terms, electronic signatures and digital certificates
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Guide to commercial dispute resolution options including mediation, arbitration, adjudication and litigation and the advantages and disadvantages of each
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How businesses can adapt to peak trading seasons and comply with Sunday trading regulations
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An introduction to fair-trading laws, trade descriptions and the role of Trading Standards and how the rules apply to your business and what you must do
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How to protect your business from common scams, including fake invoice and domain name scams
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How to design and manufacture your products in the safest and most cost effective way in keeping with product safety legislation’s technical requirements
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An introduction to the law on marking prices and labelling products, product packaging design
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The rules applying to the sale of goods by weight or other measures such as volume or length
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How to ensure your business complies with competition law
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Understanding consumer protection law in the European Union including providing information, safety and product labelling and packaging regulations
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European Union competition law and how it affects businesses including agreements between businesses, mergers, acquisitions, cartels and state aid
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Contract law varies in different member states, although some harmonisation has been introduced