Selling and the law

Changes to consumers rights rules from 1 January 2021

What you need to do now that the eCommerce Directive no longer applies to the UK

Guides on specific product safety and metrology regulations for businesses placing goods on the market in Northern Ireland from 1 January 2021

How to comply with regulations that require you to treat customers, make contracts and trade fairly during the sale or supply of products and services

Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services

An introduction to the rights customers have when buying goods or services from you including the right to complain and protection from unfair contract terms

Rules governing contracts between traders and consumers including the information that consumers must receive before a sale and cooling off periods

Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties

What steps you must take to protect your customers' privacy and data and comply with the law when carrying out email, telephone or any other direct marketing

Advice for businesses on their rights when purchasing goods or services from another business, and how these are different from normal consumer protection

An overview of the rules surrounding consumer credit and whether your business needs a consumer credit licence from the Financial Conduct Authority

How businesses can adapt to peak trading seasons and comply with Sunday trading regulations

An introduction to fair-trading laws, trade descriptions and the role of Trading Standards and how the rules apply to your business and what you must do

How to protect your business from common scams, including fake invoice and premium rate scams

An introduction to the law on marking prices and labelling products, product packaging design

The rules applying to the sale of goods by weight or other measures such as volume or length

How to ensure your business complies with competition law

Introduction to trade marking – how to choose, search for, register and protect trade marks in the UK or abroad

What is CE marking, why is it mandatory for certain regulated products, and how to place CE marking on your products

How anti-competitive mergers are investigated by the Competition & Markets Authority under the Enterprise Act 2002

Understanding consumer protection law in the European Union including providing information, safety and product labelling and packaging regulations

Contract law varies in different member states, although some harmonisation has been introduced

Fireworks retailing rules and responsibilities for businesses in Northern Ireland including how to apply for a licence to sell fireworks legally and safe storage

A summary of the customer contract rules you must comply with when you sell at distance such as over the phone or online

Understand the laws applying to online contracts including the formation of online contracts, essential terms, electronic signatures and digital certificates

Guide to commercial dispute resolution options including mediation, arbitration, adjudication and litigation and the advantages and disadvantages of each

Guidance for businesses on EU market surveillance rules that apply to certain products placed on the Northern Ireland market