Selling and the law
Brexit: Consumer rights changes from 1 January 2021
Changes to consumers rights rules from 1 January 2021
The eCommerce Directive and the UK
What you need to do now that the eCommerce Directive no longer applies to the UK
Product safety and metrology from 1 January 2021 - Northern Ireland
Guides on specific product safety and metrology regulations for businesses placing goods on the market in Northern Ireland from 1 January 2021
Trade and treat customers fairly
How to comply with regulations that require you to treat customers, make contracts and trade fairly during the sale or supply of products and services
The Consumer Rights Act
Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services
Customer protection
An introduction to the rights customers have when buying goods or services from you including the right to complain and protection from unfair contract terms
Consumer contracts
Rules governing contracts between traders and consumers including the information that consumers must receive before a sale and cooling off periods
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties
Privacy and data protection in direct marketing
What steps you must take to protect your customers' privacy and data and comply with the law when carrying out email, telephone or any other direct marketing
Business to business sales contracts
Advice for businesses on their rights when purchasing goods or services from another business, and how these are different from normal consumer protection
Consumer credit
An overview of the rules surrounding consumer credit and whether your business needs a consumer credit licence from the Financial Conduct Authority
Seasonal and Sunday trading
How businesses can adapt to peak trading seasons and comply with Sunday trading regulations
Fair trading, trade descriptions and Trading Standards
An introduction to fair-trading laws, trade descriptions and the role of Trading Standards and how the rules apply to your business and what you must do
Protect your business from scams
How to protect your business from common scams, including fake invoice and premium rate scams
Product labelling and packaging
An introduction to the law on marking prices and labelling products, product packaging design
Weights and measures
The rules applying to the sale of goods by weight or other measures such as volume or length
Competing fairly
How to ensure your business complies with competition law
Trade marks
Introduction to trade marking – how to choose, search for, register and protect trade marks in the UK or abroad
CE marking
What is CE marking, why is it mandatory for certain regulated products, and how to place CE marking on your products
Mergers
How anti-competitive mergers are investigated by the Competition & Markets Authority under the Enterprise Act 2002
Consumer law in Europe
Understanding consumer protection law in the European Union including providing information, safety and product labelling and packaging regulations
Contract law in Europe
Contract law varies in different member states, although some harmonisation has been introduced
Selling fireworks
Fireworks retailing rules and responsibilities for businesses in Northern Ireland including how to apply for a licence to sell fireworks legally and safe storage
Distance and online selling rules
A summary of the customer contract rules you must comply with when you sell at distance such as over the phone or online
Selling online: consumer contracts
Understand the laws applying to online contracts including the formation of online contracts, essential terms, electronic signatures and digital certificates
Commercial dispute resolution
Guide to commercial dispute resolution options including mediation, arbitration, adjudication and litigation and the advantages and disadvantages of each