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Business contracts and fair competition
Forming contracts with other businesses, resolving disputes and competing fairly
Product safety
Laws and guidance for businesses on product safety in Northern Ireland
Promoting our business through Instagram - Ivory & Pearl
Kate Speers, owner of Ivory & Pearl, explains how they promote their business through Instagram
Understanding social value in public procurement
What social value is in public sector procurement, how you demonstrate it in a tender submission and what resources are available to assist your business.
The Consumer Rights Act
Understand the implications of the Consumer Rights Act 2015 and the responsibilities you have under it to the consumers who buy your goods or services.
Costs of buying business property
Financial considerations you should take into account when purchasing commercial premises.
Advantages and disadvantages of buying business property
You should weigh up both pros and cons when considering buying a business property.
Buying commercial property: using a surveyor
A surveyor can help you negotiate insurance and contracts and give you advice on any alterations that may be required.
Buying commercial property: concluding the sale
Completing the sale of a business property including exchanging contracts, deposits, paying Stamp Duty Land Tax and Land Registry fees.
Make an offer to buy a business property
Understand conditional offers, lockout agreements, building survey results and raising finance for the purchase.
Buying commercial property: using a solicitor
A solicitor can offer valuable legal advice and support to negotiate a suitable deal when purchasing business property.
Buying business property
What to consider when buying your own business premises, financial and legal aspects, and when to use a solicitor or surveyor.
Customers' rights to return goods
What you must do when selling to customers and their rights to redress for goods that aren’t as described, are unfit for purpose or are unsatisfactory.
Returns and the law
How to deal with requests for refunds and returns , what your legal obligations are to offer or refuse a return and consumer’s rights when goods are faulty.
What is a warranty?
How warranties work and what you must do if you offer one.
Extended warranties for domestic electrical goods
Your responsibilities if you provide extended warranties on domestic electrical goods, including the information you must supply to customers on price and statutory rights.
What is a guarantee?
How guarantees work and what you must do to honour them to your customers, including how the Consumer Rights Act applies in relation to guarantees.
Returns and refunds, warranties and complaints
Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.
Writing your tender
The key points your tender and covering letter should make and considerations such as who will do the research, writing and editing.
Editing your tender
Advice on the language, style and format you should use in a tender document such as consistency, clear layout and formatting.