Disabled access and facilities in business premises


There are around 375,000 people in Northern Ireland with a disability. Businesses must not discriminate against disabled people who use their goods or services. Businesses are also required to make reasonable adjustments for disabled people.

Businesses that provide a service to the public are legally required to make reasonable adjustments to their property where they put disabled people at a disadvantage. This is in addition to other duties not to discriminate and to make reasonable adjustments.

It also makes good business sense to ensure all your customers and potential customers are able to easily access your goods and services. The Equality Commission's every customer counts initiative helps businesses promote accessible services.

This guide explains how to improve access for disabled people, providing auxiliary aids or services and how to improve access and use of facilities for disabled employees.