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Advantages and disadvantages of telemarketing
The advantages and disadvantages of telemarketing for your business including providing a personal service and legal risks.
How to start telemarketing in your business
An overview of telemarketing and how to get started including finding your target audience, whether you should outsource and the costs of telemarketing.
What is telemarketing?
Definition of telemarketing and what it can be used for, including the difference between outbound and inbound telemarketing.
Telemarketing planning
How to determine the target audience for your telemarketing campaign, and how to choose a service provider.
Get your EU professional qualification recognised in the UK
How to get professional qualifications obtained in the EU, Switzerland, Norway, Iceland, and Liechtenstein recognised in the UK.
Targeting consumer audiences using telemarketing
How to target the correct audiences when planning telemarketing campaigns.
Telemarketing scams and legal issues
How you can protect your customers when telemarketing, and telemarketing legalities and scams to be aware of.
International business travel: employment contracts and policies
Make sure your employment contracts and policies are correct before sending employees overseas.
International business travel: employer responsibilities
How employers can limit risk by meeting their legal obligations to staff travelling for business to a different country.
International business travel: bringing goods or cash on your journey
Restrictions and declarations that may be required when bringing goods and currency on business trips.
International business travel: advance research and planning
Get your research and planning right to ensure the business trip is a success.
International business travel: working hours and pay
Working hours and pay issues employers need to be aware of when asking staff to travel abroad on business.
International business travel: health and safety
Learn more about health and safety and limit your risks before you send employees overseas.
International business travel: expenses
Why keeping receipts for overseas expenditure is essential to claiming expenses for business travel.
Employment businesses - content of terms with work-seekers
Terms that should be agreed with those looking to seek work.
Taking on voluntary staff
The benefits and challenges of taking on voluntary workers.
When an employee resigns
Steps to take when an employee resigns, including carrying out an exit interview and dealing with difficult situations.
Checklist: what to do when an employee resigns
Useful checklist to help employers manage the resignation process.
Resignations: conducting exit interviews
Investigate the reasons staff may have for leaving your business so you can address them and reduce staff turnover.
Finding out why an employee wants to resign
How to deal with an employee who has handed in their resignation and the requirements around notice periods.