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Sample telephone usage policy
How to write an acceptable telephone usage policy for your business to ensure that you include all the key terms.
Choose the right telecoms supplier
Key things to consider when selecting a supplier for your business' telecoms service.
Using your mobile in EU and EEA countries
How leaving the EU has affected mobile roaming in EU and European Economic Area (EEA) countries.
Price comparison rules: recommended retail prices, sales, offers
Comparing your selling prices with another price such as a recommended retail price or a pre-printed price, sale and event prices or free offers.
Avoid misleading pricing information
Matters that businesses need to be aware of so that the price information they give to consumers isn't misleading such as including VAT.
Price comparison rules: perishables, distance sales, further reductions
Making price comparisons in special cases such as perishable goods and distance contracts, and making a series of price reductions over time.
Price comparison rules: conditional and introductory offers
Making price comparisons during promotions such as introductory offers, offers that are conditional on factors like quantity and special customer groups.
ISP service level agreements
What are ISP service level agreements, what needs to be included and how to use SLAs to ensure your business internet is reliably up and running.
Checks HMRC will carry out against the criteria
HMRC will carry out checks to see if you meet the criteria for receiving AEO status.
Applying for AEO status
Find out how to apply for AEO status.
Where the AEO status is recognised
Find out where your AEO status is recognised.
Obtaining, recording and managing consent under the UK GDPR
Introduction to consent under the UK GDPR, the right to withdraw it, and the consequences of non-compliance with consent requirements.
Lawful basis for processing of personal data
An overview of the six lawful bases for processing personal data under the UK GDPR, and how to rely on them in your business.
Privacy information under the UK GDPR
Best practices for providing privacy information under the UK GDPR – what to include, and how and when to present it to satisfy UK data protection requirements.
Who does the UK GDPR apply to?
Understand the difference between data controllers and processors, and how the UK GDPR applies to each group.
Data protection principles under the UK GDPR
Key UK GDPR principles include lawfulness, fairness and transparency, purpose limitation, data minimisation, accuracy, storage limitation, security and accountability.
What is considered personal data under the UK GDPR?
Find out what constitutes personal data under the UK GDPR, and if your processing activities need to comply with the UK regulation.
UK General Data Protection Regulation (UK GDPR)
Overview of the UK GDPR, its principles, rules and requirements for the collection and processing of personal data.
Distance selling
The rules and regulations on distance selling (eg phone, mail order, online) and how to do it effectively.
Commercial dispute resolution: common contractual clauses
Examples of common contractual clauses that may be included between businesses.