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Optimising content for mobile devices
How to make sure your mobile website is accessible and easy to use
The sales meeting
How to prepare for and get the best out of your sales meeting including knowing your customer and making a presentation
Negotiate and close the sale
How to manage a negotiation, and ways of getting the client to commit to your product or service
Sales follow-up and relationship building
How to develop trust by ensuring a smooth transition from order to successful delivery and beyond
Sales meeting checklist
A step-by-step approach to the sales process from preparation and sales meetings through to closing a sale
Who is involved in an e-commerce project?
An overview of the range of interested parties involved in an e-commerce project including marketing and IT and external suppliers
Claiming unfair dismissal: eligibility
What may happen if you dismiss someone unfairly
Set up a staff incentive scheme
Steps employers can take to set up incentive and perks schemes
Ensuring the staff incentive scheme is successful
How to evaluate your staff incentive scheme and ensure it works effectively
Implement a flexible working policy
A checklist of things to think about before setting up new policies to achieve work-life balance
Sources of leadership training
Forms of training available and where to get them
Prepare your business to tender for contracts
Assess areas for improvement in your business to pass pre-qualification and tender successfully for contracts
Running an employment agency or business
Rules you must be aware of and comply with when setting up or running an employment agency.
Writing a person specification and job description
Information about job descriptions and person specification
Using employment agencies to find staff
What information to provide employment agencies with to help them find staff for you
Job application process: CVs and application forms
Employers can weigh up the options for recruiting new staff either by requesting CVs or using job application forms
Shortlisting and inviting candidates to interview
How to draw up a shortlist of candidates for interview
Preparing for the job interview
Plan questions, study CVs carefully and make arrangements for the interview
Practical tests, psychometric tests and assessment centres
Tests you can do alongside the interview to help you choose the right candidate
Defining share-option and share-award schemes
Share-option schemes, share-award schemes and share purchase schemes