Health and safety

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Coronavirus (COVID-19): Staying safe at work

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Communicating with visitors who have a vision impairment

Belfast City Council, Lyric Theatre, Belfast, 14 January 2025

Being and performing well

Lisburn & Castlereagh City Council, Lagan Valley Island, Lisburn, 23 January 2025

Communicating with visitors who have hearing loss or are d/Deaf

Belfast City Council, Crumlin Road Gaol Visitor Attraction and Conference Centre, Belfast, 28 January 2025

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    - Performance, training and development
    - Resolve conflict and staff leaving
      - Problems at work
      - Dismissals and staff leaving
  - Health and safety
    - Coronavirus (COVID-19): Staying safe at work
    - Health and safety basics
      - Protecting your business
    - Health and safety made simple
    - Make your business safer
      - Managing the welfare of people
      - Safer ways of working
  - Efficiency and environment
    - Environmental action to improve your business
    - Reduce, reuse, recycle your business waste
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    - Environmental guidance by business sector
  - Business premises and rates
    - Choosing the right business property
    - Rates for non-domestic properties
      - Business rates
    - Property management and costs
    - Adapting and improving your property
      - Make your property more efficient
      - Disabled access and facilities in business premises
  - Innovation and R&D
    - Product and service development
      - Developing products and services
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      - Use innovation in your business
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    - Intellectual property
      - Intellectual property for business
      - Patents, trade marks, copyright and design
  - Sales and marketing
    - Business contracts and fair competition
    - Consumer rights and protection
    - Marketing your business
    - Product safety
    - Sales laws
    - Know your customers
    - Maximise your sales
  - IT
    - IT basics
      - Introduction to IT
      - Choosing suppliers
    - Software and technology solutions
      - Software and business applications
      - Communications
    - Getting online
      - Create and manage a website
      - E-commerce
    - Security and data protection
      - Data protection and legal issues
      - IT security and risks
  - Exporting and importing
    - Basics of importing and exporting
    - Choosing a market
      - Doing business in the EU
      - Trading with countries outside the EU
    - Procedures and licences
    - Sector overviews and regulations
    - Moving your goods
    - Customs declarations
      - National Clearance Hub
  - Grow your business
    - Prepare for growth
      - Assessing current performance
      - Planning business growth
    - Strategies for growth
    - Finance and logistics
      - How to grow your business
      - Financing growth
    - Managing growth
      - Leading staff through growth
      - Manage business risks
  - Buy or sell a business
    - Acquiring a business
    - Selling your business
    - Exiting and transferring your business
      - Businesses in difficulty
      - Transferring your business
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