Guide

Business phone systems

Introduction

A good telephone system is a key communications tool for any business. A small office phone system can help you work more flexibly and communicate more efficiently with staff, customers and suppliers.

There are three main types of business phone systems: key system units, private branch exchange and virtual phone systems. Most systems offer a range of basic telephony functions. Additional functions, such as automatic attendant and call distribution, can help with handling higher volumes of incoming calls.

With the many advantages and disadvantages of VoIP, as well as computer telephony integration to consider, selecting the right office telephone system isn't always easy.

Many providers offer on-premises, landline, virtual and cloud-hosted phone systems. This guide will help you to choose the right telecoms supplier and evaluate the different phone systems options for your business.