Guide

Content management systems

Introduction

Content management systems (CMSs) are software programs created to allow users to manage, monitor and update their websites easily. A website designed with a CMS can be accessed by authorised users who can add, edit and remove content using a straightforward series of screens (user interface).

As well as managing your online content, a CMS can also support wider business objectives - including customer relationship management and online marketing.

This guide explains how content management systems work. It outlines their advantages and disadvantages, provides a checklist of key questions that will help you work out whether a CMS is right for you, and explains how to choose a supplier and implement a CMS for your business' website.