Disabled access and facilities in business premises

Making our services accessible to disabled people - Lyric Theatre (video)

Case Study

Ciaran McAuley, Chief Operating Officer at the Lyric Theatre, explains how they make their facilities accessible to disabled people.

When the Lyric Theatre was rebuilt in 2011, steps were taken to ensure the new building would be accessible to all. Equipment and services such as audio-described shows and induction loops, make it easier for customers with disabilities to attend performances.

Ciaran explains the approach the Lyric take in regards to accessibility and how they work with staff and customers to continue providing accessible services. 

Case Study

Ciaran McAuley

the lyric theatre

Ciaran’s top tips

  • “Value every customer, because that sets the tone throughout the organisation.”
  • “Consult and take advice from every organisation you can.”
  • “Keep consulting, keep talking and keep taking advice because things change over time.”