Guide

Quality management standards

Introduction

Customer satisfaction is essential for any business. Working to recognised quality management standards can help you to meet customer expectations and ensure a benchmark for your product or service.

Quality management standards provide a framework for a business to manage its processes and activities. They can help you improve efficiency by providing a best practice model for you to follow.

To meet a quality management standard you need to set up systems to improve the key processes you use to provide your products and services - allowing you to deliver consistently on your promises.

The ISO 9000 series is the best known set of standards against which you can measure your quality management system. Achieving it could give you an edge over competitors. Equally, many large businesses and public sector organisations only offer contracts to suppliers with ISO 9001 certification.

This guide explains how you can benefit from setting up a quality management system and achieve certification against a quality standard.