Quality management standards provide a framework for a business to manage its processes and activities. They provide best practice models to help you improve your efficiency, benchmark your products or services, or successfully meet customer needs.
The ISO 9001 quality management standard is the best-known set of standards against which you can measure your quality management system. Achieving certification against the ISO 9001 can improve your customer perception, give you an edge over your competitors and allow you to tender for large business or public contracts.
This guide explains the advantages of quality management systems. It describes the steps involved in implementing quality best practices and achieving ISO 9001 certification. Finally, it offers two practical templates you can customise for your business - the ISO 9001 project plan and a quality management statement.