Guide

User-centred design

Introduction

User-centre design contributes to the successful development of products, services and websites. It is a process that focuses on user research, engagement and feedback. It can result in many benefits, including stronger sales, reduced risks and cost-efficiencies.

This guide explains the advantages of user-centred design. It introduces some concepts and methods which can help you improve the design of your products or services. It also tells you how you can incorporate the user-centred design process into your business practice and recognise the advantages of inclusive design.

This guide also highlights the importance of specific forms of user-centred design, such as ergonomics and user-centred web design.

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