Tourist accommodation contracts
What if I cancel a guest's accommodation booking?
You will be in breach of contract if you cancel a guest's accommodation booking that you have already accepted.
You should try to find an alternative accommodation for the guest at the same or higher standard than the one that was booked. New accommodation should be comparable to yours. For example, if you're unable to find suitable alternative accommodation, and you're running a three-star B&B, you will not be expected to compensate your guest for a five-star hotel stay.
If you're unable to find suitable alternative accommodation, the guest will be entitled to claim damages from you. This is to compensate them for any losses incurred by them in finding alternative comparable accommodation. These loses can include charges for new accommodation costs, but also extras, eg for taxi fares.
Tourism NI Industry Development028 9044 1673
Trading Standards Service Northern Ireland Helpline0300 123 6262