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Pricing information
Guidance for traders on the regulations covering selling price information they provide to consumers to prevent misleading them.
Running an e-commerce website
The activities you will have to undertake once your e-commerce site has been launched including maintenance, marketing and security.
User experience in e-commerce
How to make an e-commerce website easy to use for the customer, including the user interface, shopping cart and payment software.
Implementing e-commerce
The different technology-related decisions to consider prior to introducing an e-commerce service including specification, domain name and web hosting.
Trading partner relationships and e-commerce
How internet-based technologies can improve relationships with your business and trading partners.
Disabled access and facilities in business premises
Information on what adjustments you can make to ensure your business is accessible to disabled people.
How to improve access for people with disabilities
Change policies and procedures to improve disabled people's access to your business premises, products, and services.
When a person is considered to have a disability
Description of those people who are legally defined as disabled under the Disability Discrimination Act 1995.
Customers' key rights when buying or hiring goods
How to make sure your products meet the rights of customers by ensuring they match the description, are of satisfactory quality and are fit for purpose.
Customers' rights to challenge unfair contract terms
Limits on restrictions and exclusions of liability, unfair and unclear contract terms that protect customers from businesses using unfair small print.
Customer complaint exemptions
Circumstances in which customers can't reject goods, including the time frame in which they have to complain and exemptions such defects that are pointed out.
Customer rights for unsatisfactory services
Customers' rights if services are unsatisfactory or overdue, or costs are unreasonable, and the obligations of service providers including the information they must supply.
Customers' key rights when buying services
How to make sure your services meet the rights of customers by meeting your duties to deliver services with reasonable care and skill, within reasonable time.
Customer protection
An introduction to the rights customers have when buying goods or services from you including the right to complain and protection from unfair contract terms.
Consumer credit and financial services
An introduction to consumers' rights when they enter a credit agreement under the Consumer Credit Act, including a cooling-off period and regular statements.
Writing fair contract terms: seven top tips
Put yourself in you customer’s shoes when writing a contract - here are some of the key things to consider to help you communicate clearly and avoid disputes
Customer rights: key terms, laws and organisations
A list of key customer rights terminology made simple including terms such as consumer, reasonable, Consumer Credit Act and Financial Conduct Authority.
Consumers' rights and distance sales
Understand consumers' rights when you sell goods or services online, by mail order or over the phone including the 14 cooling-off period – there are some exemptions.
Removing physical barriers to access
How to provide access to your services and products for people with disabilities.
Improve access and use of facilities for disabled employees
Make reasonable adjustments to physical features in the workplace to ensure equal access for staff with disabilities.