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Tourist accommodation contracts
Best practice regarding booking contracts, cancellations and handling disputes with guests.
Tourist accommodation cancellation, charges and refunds
How to deal with guest cancellations, cancellation charges and refunds if your offer tourist accommodation.
Claiming damages when a guest cancels an accommodation booking
What you should do if a guest cancels their accommodation booking, therefore breaching a contract with you, including how to claim damages.
What if I cancel a guest's accommodation booking?
If you cancel an accommodation booking you’ve already accepted you should find them alternative accommodation or be liable for damages.
When a guest refuses the accommodation they booked
What to do if a customer refuses to accept tourist accommodation they have booked with you.
Tourist accommodation: responsibility for guest's belongings and luggage
Your responsibilities for safekeeping, and your rights to retain, your guest's belongings.
Tourist accommodation: reselling electricity, gas and utilities
The rules for reselling gas and electricity, charging for telephone calls and providing water from private supply.
Keeping a guest register in your tourist accommodation business
Why you must keep a guest register if you run a hotel, bed and breakfast, hostel or any other accommodation business, and what you need to record in it.
Data protection in tourism businesses
All tourist accommodation businesses must keep a guest register – be aware of your responsibilities to keep this data secure.
Ventilation in the workplace
How to ensure good ventilation in the workplace.
Identifying signs of domestic and sexual abuse
Spot the signs of domestic and sexual abuse in your employees, such as absenteeism, anxiety, injuries and problems concentrating.
Counselling and support for domestic and sexual abuse
The range of local information and support services for domestic and sexual abuse in Northern Ireland.
Why domestic and sexual abuse is a workplace issue
The definitions of domestic and sexual abuse, and how this affects victims in their place of work.
What to include in a workplace policy on domestic and sexual abuse
A checklist of what to include in your workplace policy on domestic and sexual abuse and an example policy.
Benefits of a workplace policy on domestic and sexual abuse
How developing a workplace policy on domestic and sexual abuse can help you meet legal requirements and offer business benefits.
Practical steps to support employees affected by domestic and sexual abuse
A list of practical measure your business can use to support employees affected by abuse, such as diverting phone calls and allowing flexible working.
Workplace policy on domestic and sexual abuse
A guide to developing a workplace policy on domestic and sexual abuse and supporting employees who are abused.
Health and safety in care service businesses
Assess the specific risks to care services businesses and keep clients and staff free from harm in creches, playgroups, residential care homes and clinics
Health and safety risks for care service employees
Dealing with health and safety issues for employees working in care service businesses from stress to lifting injuries, violence and hazardous substances
Hygiene and hazardous substances in care service businesses
Health, hygiene and safety in kitchens, wash areas and when dealing with laundry, waste and hazardous substances in businesses that provide care services