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TV, radio and cinema advertising
How radio, TV, and cinema advertising can help you reach your target audience, the costs you may incur and how to make the most from each of these mediums.
Get to know your customers
The benefits of improving your relationship with your customers by learning more about who they are and their purchasing behaviour.
What happens if I can't resolve a customer complaint?
What to do when you can't resolve a complaint with a customer including seeking advice from Consumerline and resolving through the small claims court.
What do I have to do if a customer complains?
Establish your responsibilities under the Consumer Rights Act 2015 when a customer complains about goods, services or digital content you have sold to them.
Your responsibilities at the time you sell goods
Find out your responsibilities when you sell goods, including describing them accurately and ensuring their quality, safety, durability and fitness for purpose.
Consumer rights when buying digital content
Consumers have a number of rights when buying digital content such as computer games, TV programmes, books, computer software or mobile device apps.
Six tips for exhibiting at trade shows
Tips for businesses exhibiting at tradeshows, including marketing opportunities, building up databases and doing your research.
Consumer rights when buying services
Consumers have a number of rights when buying services, including the right to a repeated service when the original was not completed with care and skill.
Consumer rights when buying goods
Consumers have numerous rights when buying goods, including the right to reject unsatisfactory goods and get a refund.
When does the Carrier Bag Levy not apply?
Your business should be aware of the main exemptions from the Carrier Bag Levy in Northern Ireland.
Charging for carrier bags
Which businesses are likely to be affected by the Carrier Bag Levy and what transactions you need to charge for.
Carrier Bag Levy VAT
Understand the rules on VAT when charging customers for carrier bags in Northern Ireland.
Hops and hop products marketing standards
Overview of the marketing standards for hops producers, manufacturers, retailers and distributors.
Retail business resource efficiency
How retail businesses can cut costs by reducing waste and using energy and water more efficiently.
Reduce packaging waste in your retail business
How retail businesses can cut costs and become more efficient by reducing packaging and other solid wastes.
Ten top tips for retail resource efficiency
Key actions that can help your retail business to use resources more efficiently and save money.
Reduce energy use in your retail business
Key ways that retail businesses can reduce energy use, including installing sub-meters and setting energy targets.
Reduce water use in your retail business
Key ways you can reduce water use and costs within your retail business such as water-saving devices and tax breaks.
Handling and storing your retail waste
The importance of separating waste when handling and storing, and practical ways to do this within a retail business.
Improving retail resource efficiency
How retailers can use a systematic approach to improving their use of materials, energy and water and save money.