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Advantages of sustainable business practices
How taking a sustainable approach for your business can help to reduce costs and risks while improving your reputation
Assess your environmental and social impacts
How to identify the full impact of your business, products and services as part of your sustainability strategy
How to develop and implement sustainability plans
Ways to identify opportunities for your business to be more sustainable and how to use objectives to drive improvement
Distance selling
The rules and regulations on distance selling (eg phone, mail order, online) and how to do it effectively.
Selling through retailers, wholesalers and other distributors
The benefits of selling to intermediaries and the key points to consider including how to manage your distributors.
Making your sales channels work together
How to manage your sales channels to increase sales including reviewing each channel and supporting them with advertising.
Reaching customers overseas
Reaching customers in overseas markets and the challenges you should consider such as resources, research and local laws.
Advantages and disadvantages of face to face sales
The costs and benefits associated with selling in person such as building personal relationships and persuasion.
Why change your business structure?
Reasons for changing your business structure
Common legal structures for businesses
An overview of the most common legal structures for businesses
Re-registration of a company
How to re-register your company with Companies House to change its legal status
Make the right sales contacts
Who you should be talking to when contacting target customers and how identify decision makers
How to get sales appointments
Getting the customer's attention and persuading them to meet you at a sales appointment by getting past the gatekeeper and handling objections
The sales meeting
How to prepare for and get the best out of your sales meeting including knowing your customer and making a presentation
Negotiate and close the sale
How to manage a negotiation, and ways of getting the client to commit to your product or service
Sales follow-up and relationship building
How to develop trust by ensuring a smooth transition from order to successful delivery and beyond
Sales meeting checklist
A step-by-step approach to the sales process from preparation and sales meetings through to closing a sale
Improve employee relations with good environmental practices
Increase your attractiveness as an employer with good environmental policies - reduce staff turnover and boost morale
Reduce environmental risk insurance costs
How your business can lower insurance premiums through effectively tackling environmental issues and minimising risks
Conservation and biodiversity issues for businesses
Your responsibilities for conserving biodiversity around your business premises and operational activities.