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How to develop and implement sustainability plans
Ways to identify opportunities for your business to be more sustainable and how to use objectives to drive improvement
Distance selling
The rules and regulations on distance selling (eg phone, mail order, online) and how to do it effectively.
Selling through retailers, wholesalers and other distributors
The benefits of selling to intermediaries and the key points to consider including how to manage your distributors.
Making your sales channels work together
How to manage your sales channels to increase sales including reviewing each channel and supporting them with advertising.
Reaching customers overseas
Reaching customers in overseas markets and the challenges you should consider such as resources, research and local laws.
Advantages and disadvantages of face to face sales
The costs and benefits associated with selling in person such as building personal relationships and persuasion.
Make the right sales contacts
Who you should be talking to when contacting target customers and how identify decision makers
How to get sales appointments
Getting the customer's attention and persuading them to meet you at a sales appointment by getting past the gatekeeper and handling objections
The sales meeting
How to prepare for and get the best out of your sales meeting including knowing your customer and making a presentation
Negotiate and close the sale
How to manage a negotiation, and ways of getting the client to commit to your product or service
Sales follow-up and relationship building
How to develop trust by ensuring a smooth transition from order to successful delivery and beyond
Sales meeting checklist
A step-by-step approach to the sales process from preparation and sales meetings through to closing a sale
Improve employee relations with good environmental practices
Increase your attractiveness as an employer with good environmental policies - reduce staff turnover and boost morale
Reduce environmental risk insurance costs
How your business can lower insurance premiums through effectively tackling environmental issues and minimising risks
Conservation and biodiversity issues for businesses
Your responsibilities for conserving biodiversity around your business premises and operational activities.
Life cycle assessment
How to assess the life cycle of your products and services to calculate the possible impact on the environment
Corporate ecosystem services assessment
How to assess how your business depends and impacts on natural resources and services
Setting environmental targets
Setting targets so that you can measure your business' improvements from the environmental baseline
Acting on your environmental review
An action plan provides the method through which environmental improvements are achieved
Gain marketing benefits through improving environmental performance
Strong action on environmental issues can demonstrate your commitment to creating a socially-responsible business