Retailing and the law

  • Customer protection

    An introduction to the rights customers have when buying goods or services from you including the right to complain and protection from unfair contract terms

  • Returns and refunds, warranties and complaints

    Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties

  • Consumer credit

    An overview of the rules surrounding consumer credit and whether your business needs a consumer credit licence from the Financial Conduct Authority

  • Consumer contracts

    Rules governing contracts between traders and consumers including the information that consumers must receive before a sale and cooling off periods

  • Seasonal and Sunday trading

    How businesses can adapt to peak trading seasons and comply with Sunday trading regulations

  • Fair trading, trade descriptions and Trading Standards

    An introduction to fair-trading laws, trade descriptions and the role of Trading Standards and how the rules apply to your business and what you must do

  • Product labelling and packaging

    An introduction to the law on marking prices and labelling products, product packaging design

  • Weights and measures

    The rules applying to the sale of goods by weight or other measures such as volume or length

  • Pricing information

    Guidance for traders on the regulations covering selling price information they provide to consumers to prevent misleading them

  • Selling fireworks

    Fireworks retailing rules and responsibilities for businesses in Northern Ireland including how to apply for a licence to sell fireworks legally and safe storage