Retailing and the law

  • Selling fireworks

    Fireworks retailing rules and responsibilities for businesses in Northern Ireland including how to apply for a licence to sell fireworks legally and safe storage.

  • Customer protection

    An introduction to the rights customers have when buying goods or services from you including the right to complain and protection from unfair contract terms.

  • Age-restricted sales

    Rules and regulations for selling age-restricted products and services, including tobacco and alcohol, as well as steps to prevent underage sales.

  • Returns and refunds, warranties and complaints

    Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.

  • Consumer credit

    An overview of the rules about consumer credit and whether your business needs a consumer credit licence from the Financial Conduct Authority.

  • Consumer contracts

    Rules governing contracts between traders and consumers including the information that consumers must receive before a sale and cooling off periods.

  • Seasonal and Sunday trading

    How businesses can adapt to peak trading seasons and comply with Sunday trading regulations.

  • Fair trading, accurate descriptions and Trading Standards

    An introduction to fair-trading laws, accurate descriptions and the role of Trading Standards and how the rules apply to your business and what you must do.

  • Product labelling and packaging

    Manufacturers and retailers must respect laws on packaging and labelling before trading their products.

  • Weights and measures

    The law applying to the supply and sale of goods (including food and drink) by weight or other measures such as volume or length.

  • Pricing information

    Guidance for traders on the regulations covering selling price information they provide to consumers to prevent misleading them.