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Business growth: developing skills
Developing effective leadership skills and making the most of other people's abilities can help you grow your business
Advantages of reviewing business progress and target-setting
Understand how to use business performance review to set targets and develop a growth strategy for your business
Deciding which key performance indicators to measure
Focus on the key drivers of your business to make your measurement and target-setting much more effective
Measure your financial performance
Use common financial performance measures, such as profit margins and accounting ratios, to review your business finances
Employee focused performance measurement
Tools and techniques to measure and manage your employee performance more effectively
Benchmark your business performance
Use benchmarking to measure your business performance against that of your competitors as a focus for your growth strategy
Set business performance targets
How to move from performance measurement to target-setting in order to help your business improve and grow
Use KPIs to assess business performance
How to select key performance indicators that are well-defined and quantifiable to measure your business performance
Customer focused performance measurement
How to gather and manage information to help your business attract, retain and sell to customers
Competitor analysis
Performance metrics you can use to analyse your competitors, and how to use this information to inform your business decisions
Implementing a strategic plan
How to implement and execute your strategic plan, and monitor performance against your business' strategic objectives
Types of hazardous substances in business
Types of hazardous substances which are used or produced by business, and the industries which commonly are involved
Comply with hazardous substances legislation
How to ensure compliance with hazardous substances legislation and where to find more information and support
How to store hazardous substances
Ways to reduce the risk of causing harm to the environment by storing hazardous substances appropriately
How to transport hazardous substances
How to minimise environmental risks when transporting hazardous goods and the special rules which apply
Benefits of hazardous substance use reduction in your business
Why using fewer hazardous substances can save your business money and improve your marketing prospects
Protecting neighbours from air pollution
How to avoid causing a statutory nuisance and make sure your business complies with local air quality controls
Boiler or furnace chimney and emission limits
Complying with the chimney and emission limits that the district council can apply to your boiler or furnace
How to prevent air pollution
Preventing environmental harm, damage to your business reputation and incurring costs by stopping air pollution
Dark smoke restrictions
How your business can legally comply with restrictions on emitting dark smoke from your business premises