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Claiming damages when a guest cancels an accommodation booking
What you should do if a guest cancels their accommodation booking, therefore breaching a contract with you, including how to claim damages.
What if I cancel a guest's accommodation booking?
If you cancel an accommodation booking you’ve already accepted you should find them alternative accommodation or be liable for damages.
When a guest refuses the accommodation they booked
What to do if a customer refuses to accept tourist accommodation they have booked with you.
Tourist accommodation: responsibility for guest's belongings and luggage
Your responsibilities for safekeeping, and your rights to retain, your guest's belongings.
Tourist accommodation: reselling electricity, gas and utilities
The rules for reselling gas and electricity, charging for telephone calls and providing water from private supply.
Keeping a guest register in your tourist accommodation business
Why you must keep a guest register if you run a hotel, bed and breakfast, hostel or any other accommodation business, and what you need to record in it.
Data protection in tourism businesses
All tourist accommodation businesses must keep a guest register – be aware of your responsibilities to keep this data secure.
Higher education business support
Higher education offers a diverse range of courses and qualifications for your employees
Working time
Guidance for employers on hours, rest breaks and the working week, flexible working, employing part-time workers, Sunday working and night working.
Find out more about Foundation degrees
If you think that Foundation degrees are for you or for your employees, then there are a number of options available to find out more.
Mango Direct Marketing Ltd | Foundation degrees
Mango Direct Marketing Ltd has witnessed very tangible benefits from employing Foundation degree work placement students.
Seven top tips for creating a screen tourism experience
Best practice advice for offering a screen tourism experience, including social media, working influencers and creating immersive experiences
Screen tourism opportunities
Guidance on the screen tourism opportunities for businesses as Northern Ireland grows in popularity as a filming location
Manage problems in the workplace
Employer guidance on managing conflict, dealing with bullying and handling grievances and disciplinary procedures
Statutory leave and pay entitlements
Guidance for Northern Ireland employers on pregnancy at work and maternity, paternity, adoption and shared parental leave and pay
National Minimum Wage and National Living Wage
Guidance for employers on the National Minimum Wage and National Living Wage which includes a helpful calculator
Contract types and employer responsibilities
Guidance to help Northern Ireland employers understand their responsibilities and the various contract types for their workers
Staff documents and employment policies
Key documents that Northern Ireland employers need to legally provide to their workers and policies to help manage staff
Staff pay
Guidance for Northern Ireland employers on staff pay including their legal obligations, pay rates and equal pay
Holiday, sickness and other leave
Guidance for Northern Ireland employers on holiday entitlement, allowing staff time off work and managing absence and sickness