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Selling through online travel agents
What to consider when using online accommodation booking websites to sell your accommodation services for hotels, hostels, guesthouses and bed and breakfasts.
Tourist accommodation contracts
Best practice regarding booking contracts, cancellations and handling disputes with guests.
Tourist accommodation cancellation, charges and refunds
How to deal with guest cancellations, cancellation charges and refunds if your offer tourist accommodation.
Claiming damages when a guest cancels an accommodation booking
What you should do if a guest cancels their accommodation booking, therefore breaching a contract with you, including how to claim damages.
What if I cancel a guest's accommodation booking?
If you cancel an accommodation booking you’ve already accepted you should find them alternative accommodation or be liable for damages.
When a guest refuses the accommodation they booked
What to do if a customer refuses to accept tourist accommodation they have booked with you.
Tourist accommodation: responsibility for guest's belongings and luggage
Your responsibilities for safekeeping, and your rights to retain, your guest's belongings.
Tourist accommodation: reselling electricity, gas and utilities
The rules for reselling gas and electricity, charging for telephone calls and providing water from private supply.
Keeping a guest register in your tourist accommodation business
Why you must keep a guest register if you run a hotel, bed and breakfast, hostel or any other accommodation business, and what you need to record in it.
Data protection in tourism businesses
All tourist accommodation businesses must keep a guest register – be aware of your responsibilities to keep this data secure.
Ventilation in the workplace
How to ensure good ventilation in the workplace.
Types of AEO status
Find out the different types of AEO status.
Incoterms and VAT
How to deal with VAT and Incoterms and when traders have to pay VAT.
Incoterms and contracts
Contract extras you will need to avoid dispute.
What are Incoterms?
What Incoterms are and how to use them.
Incoterms 2020
Incoterms came into force in January 2020.
Check if Authorised Economic Operator status could benefit you
Find out what types of AEO status you could apply for and the benefits of these.
International Commercial Contracts - Incoterms
An introduction to International Commercial Terms (Incoterms).
Declaring goods you bring into Northern Ireland 'not at risk' of moving to the EU
Find out if you need to pay tariffs on the goods you bring to Northern Ireland because they are ‘at risk’ of onward movement to the EU.
Check if you can use transit to move goods to the EU and common transit countries
Use common and Union transit when exporting or taking goods out of the UK to move them quickly and delay duty until they reach their destination