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Set business performance targets
How to move from performance measurement to target-setting in order to help your business improve and grow
Use KPIs to assess business performance
How to select key performance indicators that are well-defined and quantifiable to measure your business performance
Customer focused performance measurement
How to gather and manage information to help your business attract, retain and sell to customers
Competitor analysis
Performance metrics you can use to analyse your competitors, and how to use this information to inform your business decisions
Implementing a strategic plan
How to implement and execute your strategic plan, and monitor performance against your business' strategic objectives
Grow your business - find a case study
Local businesses tell their stories of growth, share strategies for success, and explain how they manage performance and risks
Growing a successful business - OutsideIn
David Johnston, founder and CEO of OutsideIn, explains how his company has grown and shares key lessons from its journey.
Measure performance and set targets
Understand the importance of measuring business performance, tools you can use, and how to set targets to help your business grow
Make best use of standards
Introduction to the different technical, management and best practice standards, and their benefits to your business
Assess your networking needs and requirements
How to define your networking requirements and what to consider when assessing your computer networking needs.
Advanced computer networks: intranets, extranets and VPNs
Different types of business computer networks, including wide area networks, virtual private networks, cloud networks, intranets and extranets.
Networking administration, support and maintenance
The administration and maintenance implications of introducing a computer network into your business.
Office networks
Understand the different types of office computer networks, including peer-to-peer and client/server local area networks.
Benefits of computer networks
Key advantages of networking your computers and reducing costs by sharing your files, resources and storage on a business network.
Computer networking
What is computer networking, what benefits can it bring to your business and how to choose the right networking solutions.
Bring Your Own Device: benefits and risks
Pros and cons of BYOD practice in business, key security considerations, and the importance of having a BYOD policy.
Mobile telephony devices
How to take advantage of mobile telephony and related services, and make effective use of mobile devices in business.
Mobile networking devices
The options for data networking with mobile IT devices, and how this can benefit your business.
Advantages and disadvantages of mobile technology
Understand the main advantages and disadvantages of mobile technology in your business.
Network security issues
Common network security issues include data loss, security breaches and malicious attacks - learn how to secure your network against them.