Guide

Handling grievances

Introduction

Even in well-run businesses, it may sometimes be necessary to deal with employee grievances.

Therefore it's crucial that you have written grievance procedures. If problems do arise, these procedures should help you and your employee resolve them within the workplace. They should also ensure that you deal with employee grievances fairly.

Your rules and procedures should be set out in writing and follow the good-practice principles set out in the Labour Relations Agency (LRA) code of practice on disciplinary and grievance procedures.

Failure to meet either of these requirements may result in extra compensation for the employee if they succeed in a tribunal claim.

This guide outlines what you need to include in your procedures and how to handle grievances issues in practice.