When an employee dies, you will need to inform other members of staff with sensitivity and compassion. Be as honest as you can about the cause of death.
You might want to:
- inform those closest to the employee first
- communicate the news in a private environment if possible
- allow staff time off to grieve and attend the funeral
- encourage employees to seek counselling if necessary - many employees have access to a support scheme through their workplace or can search for a bereavement counsellor
- operate an open-door policy to those people affected by emotional distress
Informing outside contacts of an employee death
You also need to contact customers and suppliers - anyone who used to deal with the employee - to let them know of the death. How you do this will depend on the relationship you have with them. You may choose to email or post a letter, or you may decide to telephone.