All businesses have access to an extensive pool of knowledge. This can include their understanding of customers' needs, the business environment and the skills and experience of staff.
The way a business gathers, shares and exploits this knowledge can be central to its ability to grow and develop successfully. This doesn't just apply to huge multinational companies. Knowledge management can benefit everyone from a local newsagent to a manufacturing firm.
This guide explains the sources of knowledge available to your business, how you can best harness and exploit this information and how to create a knowledge management strategy for your business.