Knowledge management is a systematic approach to creating, sharing, using and managing knowledge and information within an organisation.
All businesses have access to an extensive pool of knowledge. It can come from internal resources, documents, staff skills and expertise, or external sources such as market research and customers. Wherever it comes from, knowledge is a valuable asset.
What you do with your knowledge, and how you manage it, can be the difference between your business' success and failure.
This guide explains what is knowledge in business, tells you where to find it, and how to approach it strategically to make the best use of your assets. It also evaluates some common principles and the advantages and disadvantages of knowledge management.