Guide

Knowledge management and business growth

What is knowledge in a business?

Using knowledge in your business isn't necessarily about thinking up clever new products and services, or devising ingenious new ways of selling them. It's much more straightforward.

Find and manage business knowledge

Useful and important knowledge already exists in your business. It can be found in:

  • the experience of your workforce
  • the designs and processes for your goods and services
  • your files or documents (whether held digitally, on paper or both)
  • your plans for future activities, such as ideas for new products or services

The challenge is to harness these intangible assets in a coherent and productive way. How a business creates, shares and applies knowledge in order to help it achieve its goals is known as knowledge management. See business assets: value, manage and protect.

An effective knowledge management strategy will make it possible for knowledge to be shared at a variety of levels including:

  • between individuals
  • among a team
  • among an entire organisation
  • between different organisations

Existing forms of business knowledge

You have probably done market research into the need for your business to exist in the first place. If nobody wanted what you're selling, you wouldn't be trading. You can tailor this market knowledge to target particular customers with specific types of product or service. See our guide on market research and market reports to find out how market research can improve your business.

Your files or documents regarding customers and suppliers hold a wealth of information which can be invaluable. This information can help your business grow through developing new products or services and improving existing ones.

Staff knowledge and skills

Your employees are likely to have skills and experience that you can use as an asset. Having staff who are knowledgeable can be invaluable in setting you apart from competitors.

You should make sure that your employees' knowledge and skills are passed on to their colleagues and successors wherever possible, eg by

  • holding brainstorming sessions
  • organising training courses
  • maintaining up-to-date documentation about processes and procedures

See create a knowledge strategy for your business.

Your understanding of what customers want, combined with your workers' know-how, can be regarded as your knowledge base.

Using this knowledge in the right way can help you run your business more efficiently, decrease business risks and exploit opportunities to the full. This is known as the knowledge advantage.