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Competitor analysis
Performance metrics you can use to analyse your competitors, and how to use this information to inform your business decisions
Implementing a strategic plan
How to implement and execute your strategic plan, and monitor performance against your business' strategic objectives
Grow your business - find a case study
Local businesses tell their stories of growth, share strategies for success, and explain how they manage performance and risks
Growing a successful business - OutsideIn
David Johnston, founder and CEO of OutsideIn, explains how his company has grown and shares key lessons from its journey.
Measure performance and set targets
Understand the importance of measuring business performance, tools you can use, and how to set targets to help your business grow
Make best use of standards
Introduction to the different technical, management and best practice standards, and their benefits to your business
Disabled access and facilities in business premises
Information on what adjustments you can make to ensure your business is accessible to disabled people.
How to improve access for people with disabilities
Change policies and procedures to improve disabled people's access to your business premises, products, and services.
When a person is considered to have a disability
Description of those people who are legally defined as disabled under the Disability Discrimination Act 1995.
Removing physical barriers to access
How to provide access to your services and products for people with disabilities.
Improve access and use of facilities for disabled employees
Make reasonable adjustments to physical features in the workplace to ensure equal access for staff with disabilities.
Seeking permission when improving access to business premises
The permission you might require when making changes to improve access for disabled people on your business premises.
Making our services accessible to disabled people - Lyric Theatre (video)
This video case study outlines how the Lyric Theatre’s premises, equipment, and services make its facilities accessible for all.
Fire safety and fire risk assessment
How businesses can identify fire risks, minimise the potential of fire on their premises and understand their duties to fire safety legislation.
Fire risk assessment
Carrying out a fire risk assessment and putting in place appropriate measures to ensure the risks are minimised.
Fire safety equipment and evacuation plans
You must be able to detect a fire quickly and have means of escape and equipment to fight the fire as appropriate.
Duties of the appropriate person for fire safety
How the responsible person must have a fire risk assessment in place and minimise risk using a fire management plan.
Fire safety and building work
Taking into account building regulations requirements for fire safety when building, extending or materially altering your business premises.
Fire safety responsibility
All businesses and commercial premises must have a designated person responsible for fire safety arrangements.
Fire drills and training
How fire safety training should effectively inform employees and give them an understanding of what to do if a fire breaks out.