Search results
Customers' key rights when buying services
How to make sure your services meet the rights of customers by meeting your duties to deliver services with reasonable care and skill, within reasonable time.
Customer protection
An introduction to the rights customers have when buying goods or services from you including the right to complain and protection from unfair contract terms.
Consumer credit and financial services
An introduction to consumers' rights when they enter a credit agreement under the Consumer Credit Act, including a cooling-off period and regular statements.
Writing fair contract terms: seven top tips
Put yourself in you customer’s shoes when writing a contract - here are some of the key things to consider to help you communicate clearly and avoid disputes
Customer rights: key terms, laws and organisations
A list of key customer rights terminology made simple including terms such as consumer, reasonable, Consumer Credit Act and Financial Conduct Authority.
Consumers' rights and distance sales
Understand consumers' rights when you sell goods or services online, by mail order or over the phone including the 14 cooling-off period – there are some exemptions.
How the Freedom of Information Act affects businesses
Find out how the Freedom of Information Act may affect your business if you provide goods and services to public bodies.
Energy Catalyst Round 10
The Freedom of Information (FOI) Act
What is the Freedom of Information Act, who does it apply to, and how it affects commercial interests of your business.
Removing physical barriers to access
How to provide access to your services and products for people with disabilities.
Improve access and use of facilities for disabled employees
Make reasonable adjustments to physical features in the workplace to ensure equal access for staff with disabilities.
Seeking permission when improving access to business premises
The permission you might require when making changes to improve access for disabled people on your business premises.
Manage the risk of disclosure of confidential information
How to protect your business' confidential information if you share it with public bodies subject to an FOI request.
FOI and commercially sensitive information
How to protect your trade secrets and commercial interest from FOI requests if you share information with public bodies.
Use FOI to your business advantage
Use Freedom of Information requests to find and access information held by public bodies that could benefit your business.
FOI exemptions: absolute and qualified
Overview of the Freedom of Information exemptions and the right of public bodies to withhold information from disclosure.
Making our services accessible to disabled people - Lyric Theatre (video)
This video case study outlines how the Lyric Theatre’s premises, equipment, and services make its facilities accessible for all.
Comply with online selling laws: checklist
Overview of the main legislation you need to comply with when selling online to help you check that you have made the right considerations to comply with the law.
Essential terms of an online contract
Minimum terms and conditions that must be included in an online contract including a description, the price, payment structure and delivery details.
Forming online contracts
Understand when an online contract is deemed to be legally enforceable including condition such as offer, acceptance, intention and consideration.