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Advantages of sustainable business practices
How taking a sustainable approach for your business can help to reduce costs and risks while improving your reputation
Assess your environmental and social impacts
How to identify the full impact of your business, products and services as part of your sustainability strategy
How to develop and implement sustainability plans
Ways to identify opportunities for your business to be more sustainable and how to use objectives to drive improvement
Distance selling
The rules and regulations on distance selling (eg phone, mail order, online) and how to do it effectively.
Selling through retailers, wholesalers and other distributors
The benefits of selling to intermediaries and the key points to consider including how to manage your distributors.
Making your sales channels work together
How to manage your sales channels to increase sales including reviewing each channel and supporting them with advertising.
Reaching customers overseas
Reaching customers in overseas markets and the challenges you should consider such as resources, research and local laws.
Advantages and disadvantages of face to face sales
The costs and benefits associated with selling in person such as building personal relationships and persuasion.
Material efficiency and reducing waste in your hotel
How to reduce waste and use materials more efficiently in areas across your hotel including procurement and office, bedroom, kitchen and cleaning consumables
Save water in your hotel
Use water more efficiently in your hotel in guest rooms, catering, laundry, swimming pools and grounds maintenance, investigate alternative water sources
Ten top tips for resource efficiency in your hotel
Easy-to-follow tips for improving energy, water and materials efficiency and reducing waste in your hotel, from controlling bedroom temperatures to recycling
Why change your business structure?
Reasons for changing your business structure
Tax implications of family succession
Pass shares to family members tax-efficiently, maximising relief for Capital Gains Tax and inheritance tax.
Key health and safety management legal obligations
Staying up to date with your legal responsibilities for health and safety to protect staff, customers and visitors, have liability insurance and have a policy.
Control and review your health and safety management systems
Keeping records and driving continual improvement of health and safety management through setting targets, regular reviews and audits.
Energy efficiency in your hotel
Save money, enhance your reputation and help the environment by making your hotel more energy efficient through best practice environmental techniques
Common legal structures for businesses
An overview of the most common legal structures for businesses
Re-registration of a company
How to re-register your company with Companies House to change its legal status
Make the right sales contacts
Who you should be talking to when contacting target customers and how identify decision makers
How to get sales appointments
Getting the customer's attention and persuading them to meet you at a sales appointment by getting past the gatekeeper and handling objections