Benefits of intranets and extranets

Benefits of an intranet

If implemented successfully, an intranet can bring many benefits to your business. Some of the main advantages of an intranet are:

  • Better internal communications - intranets can act as communication hubs for staff. Corporate information such as memos, staff news and announcements can be stored centrally and accessed at any time.
  • Sharing of resources and best practice - a virtual workspace and community can be created to facilitate information storing, sharing and collaborative working. An intranet can also act as a training platform when providing online training content to staff.
  • Improved customer service - better access to accurate and consistent information by your staff can lead to enhanced levels of customer service.

Business efficiency and intranets

Your business' efficiency can be improved by using your intranet for:

  • publishing - delivering information and business news as directories and web documents
  • document management - viewing, printing and working collaboratively on office documents such as spreadsheets or databases
  • training - accessing and delivering various types of e-learning to the user's desktop
  • workflow - automating a range of administrative processes, including dealing with holiday requests, staff performance reviews and appraisals, meeting room and equipment booking, etc
  • front-end to corporate systems - providing a common interface to corporate databases and business information systems
  • email - integrating intranet content with email services so that information can be distributed effectively

It is a good idea to give your intranet a different image and structure from your customer-facing website. This will help to give your internal communications their own identity and prevent employees confusing internal and external information.

See also what is an intranet.