Disputes with your workforce and/or their representatives - and any resulting industrial action - are costly and damaging to both your business and workers.
Therefore, you should seek to avoid any conflict with your workforce arising in the first place. However, if conflict does arise, you should have procedures in place for resolving the cause of the conflict as soon - and as amicably - as possible.
This will reduce the financial cost of the dispute, minimise the damage done to employer-worker relations and your business' reputation, and help maintain productivity.
This guide gives advice on how to avoid industrial disputes in the workplace. It also explains the different forms of industrial action and the legal issues that may arise if such action is threatened or actually takes place.