National Clearance Hub

Queried entries to the National Clearance Hub


The National Clearance Hub (NCH) may use the Customs Handling of Import and Export Freight (CHIEF) system to query an entry that was submitted. You should respond to this query through CHIEF, even if additional paperwork needs to be faxed to the NCH later. This will ensure that the NCH is aware that the query has been answered and should prevent any delays. There may be delays to clearance if you don't respond via CHIEF. Read more about using CHIEF for declaring goods into or out of Northern Ireland.

If a query means that an entry needs changing, you must fax a copy of the amended entry to the NCH for clearance.

    • NCH Enquiry Line
      0300 322 7900