Guide

National Clearance Hub

Contacting the National Clearance Hub

For general enquires regarding import, export, international trade and the NCH please contact the HMRC Customs and International Trade Helpline on Telephone: 0300 200 3700.

For specific advice regarding the clearance of ‘live’ entries please use the relevant contact details below.

You can phone the NCH Enquiry Lines on:

Route 1 Import Helpline
Telephone 03000 588454
8am to 6pm

Route 1 Export Helpline Telephone
03000 588401
8am to 6pm

Import/Export out of hours
Telephone 03000 588401
6pm to 8pm

Live animals
Telephone 03000 588452
8am to 6pm

You should use option 1 for DTI import entry enquiries or option 2 for DTI and CIE export entry enquiries.

Phone NCH CIE Imports and Exports, Post Clearance Amendments (PCA) and Processing under Customs Control (PCC) on Telephone: 03000 588453 or on Fax: 03000 588462.

Phone NCH Route 3 and C386/C388 Car Team on Telephone: 03000 579069 or on Fax: 03000 588473.

Import inventory control

You can phone:

  • NCH Maritime & Import Inventory Control on Telephone: 03000 579 734

NCH general emails - for transmission of DTI import and all export entries. You can email the NCH at:

You can also email CIE/PCA/PCC at NCHCIE@hmrc.gsi.gov.uk.

Route 3 entries freepost

There is a second-class freepost service for the presentation of Route 3 entries. Write the freepost address on a plain A4 envelope and send documents to the NCH at:

Freepost RTGR-LSCG-LTJS
HM Revenue and Customs
National Clearance Hub
Ralli Quays
3 Stanley Street
Salford
M60 9LA

This should allow for delivery of post-clearance declarations within the required three working days. It you don’t use the freepost address, please ensure that you pay the correct amount of postage.

Route 1, 2 and 0 declarations for processing and clearance at the NCH and for C386/C388 requests on Fax: 0800 496 0699.

Complaints

If you have any complaints regarding the NCH you can contact them by email at noscomplaintsteamgrimsby@hmrc.gsi.gov.uk or phone the NCH Enquiry Lines, the details are found in ‘Contacting the NCH’. If you wish to send a complaint by post the address is:

Freepost RTGR-LSCG-LTJS
HM Revenue and Customs
National Clearance Hub
Ralli Quays
3 Stanley Street
Salford
M60 9LA