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Set business performance targets
How to move from performance measurement to target-setting in order to help your business improve and grow
Use KPIs to assess business performance
How to select key performance indicators that are well-defined and quantifiable to measure your business performance
Customer focused performance measurement
How to gather and manage information to help your business attract, retain and sell to customers
Competitor analysis
Performance metrics you can use to analyse your competitors, and how to use this information to inform your business decisions
Implementing a strategic plan
How to implement and execute your strategic plan, and monitor performance against your business' strategic objectives
Science parks
Support and benefits of science parks, including technology transfer and business incubation
Advantages of mentoring
How a successful mentoring programme can benefit the business, mentor, and the individual being mentored
Set up a mentoring programme
How to establish an effective mentoring programme in your business
Mentoring: formal and informal programmes
How formal or informal mentoring programmes work and an example structure for a mentoring programme
Developing effective mentoring relationships
How to get the best from the mentoring relationship
National Clearance Hub entries subject to Route 3 post-clearance profiles
ICS22, ICS00/ICS25, pre-lodged entries, and record keeping
Further National Clearance Hub documentation requirements
Documents needed for manual submissions, known as Customs Input Entries
Importation of motor vehicles using the National Clearance Hub
Documentation you should submit when importing motor vehicles
What is the NCTS?
Details about the New Computerised Transit System, Community/Common Transit and TIR
Register and enrol for NCTS online service
The most suitable access route to the New Computerised Transit System for small businesses
Using EDIFACT to access the NCTS
Understanding the best method of working with NCTS for big businesses
Using the XML channel to access the NCTS
Using the XML route for your business and the benefits
What you’ll need to use the NCTS
What you require to use the New Computerised Transit System
Using the NCTS
Understanding the different features and processes relating to the New Computerised Transit System
Types of hazardous substances in business
Types of hazardous substances which are used or produced by business, and the industries which commonly are involved