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Measure your financial performance
Use common financial performance measures, such as profit margins and accounting ratios, to review your business finances
Employee focused performance measurement
Tools and techniques to measure and manage your employee performance more effectively
Benchmark your business performance
Use benchmarking to measure your business performance against that of your competitors as a focus for your growth strategy
Set business performance targets
How to move from performance measurement to target-setting in order to help your business improve and grow
Use KPIs to assess business performance
How to select key performance indicators that are well-defined and quantifiable to measure your business performance
Customer focused performance measurement
How to gather and manage information to help your business attract, retain and sell to customers
Competitor analysis
Performance metrics you can use to analyse your competitors, and how to use this information to inform your business decisions
Implementing a strategic plan
How to implement and execute your strategic plan, and monitor performance against your business' strategic objectives
Advantages of mentoring
How a successful mentoring programme can benefit the business, mentor, and the individual being mentored
Set up a mentoring programme
How to establish an effective mentoring programme in your business
Mentoring: formal and informal programmes
How formal or informal mentoring programmes work and an example structure for a mentoring programme
Developing effective mentoring relationships
How to get the best from the mentoring relationship
Grow your business - find a case study
Local businesses tell their stories of growth, share strategies for success, and explain how they manage performance and risks
Growing a successful business - OutsideIn
David Johnston, founder and CEO of OutsideIn, explains how his company has grown and shares key lessons from its journey.
Trade union membership rights
Understand the rights of union members, non-union members and union officials in your business
Measure performance and set targets
Understand the importance of measuring business performance, tools you can use, and how to set targets to help your business grow
Dismissals, resignations and retirements
Employer guidance on dismissing staff, issuing the correct periods of notice and what to do when an employee resigns, retires or dies
Make best use of standards
Introduction to the different technical, management and best practice standards, and their benefits to your business
Managing bereavement law and discrimination
The law around managing bereavement and how to ensure discrimination does not occur.
Managing bereavement and returning to work
How to provide help and guidance when an employee is ready to return to work following a bereavement.