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Off-premises consumer contracts
Providing the right information to consumers when making a contract when you are selling away from your premises, eg online, telephone or doorstep sales.
Providing consumers with contract information
Providing the right information to consumers when making a contract including a description, your address, price, additional charges and other details.
Types of consumer contract
Definitions of consumer contract types to allow traders to understand their obligations including distance, off premises, sales, service and digital contracts.
Diversify your customer base to increase sales
Focusing on the most valuable market segments while reducing risk through diversifying.
Consumer contracts
Rules governing contracts between traders and consumers including the information that consumers must receive before a sale and cooling off periods.
Focus on Food Conference 2023
Conference exploring the future of food, drink and hospitality as the bedrock of Belfast and Northern Ireland’s economy.
Right to cancel consumer contracts
The rights consumers have to cancel off-premises and distance contracts under the consumer contracts regulations within the 14 day cooling off period.
Exemptions from consumer contracts rules
Types of consumer contracts which are exempted from the new Consumer Contracts Regulations including gambling, construction, property and package travel.
Exemptions from the right to cancel consumer contracts
When consumers do not have a right to cancel during a 14 day cooling-off period – eg bespoke or perishable goods.
Consumer contracts delivery and risk
Your responsibilities when delivering goods to consumers and how risk is determined and when customers have a right to treat a contract as ended.
Consumer contracts additional charges
Consumer contract rules to protect consumers from automatically paying for additional services and goods, and costly telephone helpline charges.
Age-Friendly Employer Pledge
The Age-Friendly Employer Pledge is a programme for employers who recognise the importance and value of older workers.
The law on commercial agents
Understand how you must treat your commercial agent under the Commercial Agents Regulations 1993 including the legal protection they may be entitled to.
Applications open for FutureScope Photonics NI
Join the programme to learn how to use photonics technologies and data within quality control processes in industry.
SBRI funding for healthcare innovation
Funding is available for innovative solutions around patient communications, ENT surgery and safe disposal of medical gases.
2023 ban on foams which contain certain F gas
Prepare for a ban on foams which contain F gas hydrofluorocarbons with a Global Warming Potential of 150 or over
New planning portal goes live
A new online planning portal is now operational from Monday 5 December 2022.
Placing manufactured goods on the Northern Ireland market
Find out the EU rules relating to the placing on the market of manufactured goods.
Prevent product safety problems
How to put processes in place at every stage to prioritise product safety.
Nominations open for Digital DNA Awards 2023
Submit your entry and celebrate the success of the best Northern Ireland tech and digital talent.