Paying business rates

Pay business rates by telephone


Rates assistance for businesses impacted by COVID-19

The Finance Minister has announced a further £213 million of business rates support in addition to the emergency £100 million rates package to assist businesses impacted by COVID-19. Find out more about COVID-19: Emergency rates package for businesses.

You can pay your business rate bill over the telephone using the Land & Property Services (LPS) automated payment service. This is available 24 hours a day seven days a week. You can make a payment using a debit card. There is no charge for paying by debit card.

Making a rates payment by phone

To make a business rates payment by telephone you will need the following information which you can find on your rate bill:

  • Account ID
  • Ratepayer ID
  • Amount Due

The number to call is 0300 200 7801. Once connected you select the 'payment' option and follow the instructions to make a payment.

Please note: Most LPS services are available, but LPS Customer Information Centres remain closed until further notice. The Ordnance Survey helpline remains closed until further notice, however queries can be directed to Helplines for rating and valuation, housing benefit, rates relief and land registration are open.

Closures will be kept under regular review in line with further Government announcements. Further information on service updates, helpline numbers and reaching LPS by email are available on the LPS website.

There is no size limit on the amount you can pay in one transaction however some customers may have limits or restrictions on their debit card, so please bear this in mind when using this service. For example, you may not be able to pay more than a particular amount in one transaction. If you have problems processing a large transaction, you should check with your card provider as there may be a limit on your card. Alternatively you can make more than one transaction at smaller amounts. This will not affect your entitlement to early payment discount.

Debit cards accepted for rates payment

The following debit cards are accepted:

  • Switch
  • Visa
  • Visa Electron
  • Solo
  • Maestro

Please note that LPS are currently unable to accept credit card payments on business rate accounts.

If you have a query regarding your business rates you should contact Land & Property Services.