Guide

Paying business rates

What happens if I can't pay my rate bill?

Rates assistance for businesses impacted by COVID-19

The Finance Minister has announced an emergency £100 million rates package to assist businesses impacted by COVID-19. Find out more about COVID-19: Emergency rates package for businesses.

Payment of rates is a legal obligation. If you are not able to pay your rate bill you must contact Land & Property Services (LPS) immediately.

LPS is always willing to listen and will try to come to a suitable payment agreement with you. The information you provide will be treated in the strictest confidence.

You can contact LPS using the following methods:

  • Tel 0300 200 7801 (charged at local rate)
  • Tel 0044 28 9049 5794 if calling from outside the UK
  • Text relay 18001 0300 200 7801

Please note: Following the Prime Minister’s announcement on 23 March 2020 about additional measures to limit the spread of COVID-19, Land & Property Services offices and phone lines will be closed from Tuesday 24 March until Wednesday 15 April. The closure will be kept under regular review and the dates will change in line with further Government announcements. Further information on service updates will be available on the LPS website.

Alternatively you can call in person to any LPS rating office.

To understand the consequences if you don't pay your business rates see what happens if I don't pay my rate bill?