Paying business rates

What happens if I can't pay my rate bill?


Payment of rates is a legal obligation. If you are not able to pay your rate bill you must contact Land & Property Services (LPS) immediately.

LPS is always willing to listen and will try to come to a suitable payment agreement with you. The information you provide will be treated in the strictest confidence.

You can contact LPS using the following methods:

  • Tel 0300 200 7801 (charged at local rate)
  • Tel 0044 28 9049 5794 if calling from outside the UK
  • Text relay 18001 0300 200 7801

Please note: Most LPS services are available, but LPS Customer Information Centres remain closed until further notice. The Ordnance Survey helpline remains closed until further notice, however queries can be directed to Helplines for rating and valuation, housing benefit, rates relief and land registration are open.

Closures will be kept under regular review in line with further Government announcements. Further information on service updates, helpline numbers and reaching LPS by email are available on the LPS website.

Alternatively you can call in person to any LPS rating office.

To understand the consequences if you don't pay your business rates see what happens if I don't pay my rate bill?