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Online selling laws to protect consumers
Understand the legislation in force designed to protect consumers when making online purchases including rules on consumer contracts and financial services.
Customers' rights to reject goods and claim refunds
What customers are entitled to do if they believe goods are inadequate including when they have the right to reject good and get a refund from the business.
Avoiding unfair standard terms in contracts
How to use fair standard terms when entering into a contract with your customer - either written or verbal, including examples of unfair terms and exceptions.
Trade and treat customers fairly
How to comply with regulations that require you to treat customers, make contracts and trade fairly during the sale or supply of products and services.
Legislation affecting the sale of goods
Your customers' legal rights when they buy goods from you, the limits to these rights and how you can comply.
Price comparison rules: recommended retail prices, sales, offers
Comparing your selling prices with another price such as a recommended retail price or a pre-printed price, sale and event prices or free offers.
Avoid misleading pricing information
Matters that businesses need to be aware of so that the price information they give to consumers isn't misleading such as including VAT.
Price comparison rules: perishables, distance sales, further reductions
Making price comparisons in special cases such as perishable goods and distance contracts, and making a series of price reductions over time.
Price comparison rules: conditional and introductory offers
Making price comparisons during promotions such as introductory offers, offers that are conditional on factors like quantity and special customer groups.
Store and handle construction waste materials effectively
How storing and handling construction waste properly can help you comply with legislation and manage waste.
Monitor your site waste management plan's effectiveness
Monitor the effectiveness of your site waste management plan by collecting and analysing construction waste data.
Improve the way construction materials are bought and supplied
How to reduce construction site waste by improving the way your business buys and receives materials.
Site waste management communication and training
Informing everyone on site about the site waste management plan and providing training so they can follow it.
Employment in tourism businesses
Employment law and best practice resources that can help you run your tourism business lawfully and efficiently.
Health and safety in tourism businesses
An outline of health and safety obligations specific to tourism businesses.
Fire, gas and electricity safety in tourism businesses
Fire, gas and electricity safety laws that tourist accommodation businesses must comply with.
Food and drink laws in tourism businesses
Information to help you comply with food safety laws if you offer food or drink to your guests.
Business rates for your tourist accommodation premises
Find out if you need to pay business rates serviced or self catering accommodation premises.
Signs for your tourism business
Find out if you need permission to display tourism signs or advertisements for your business.
Planning permission and building control for tourism businesses
Find out if you need planning permission for your bed and breakfast, self catering or other tourism business.