Doorstep and other off-premises sales

There are certain contracts where the Consumer Contracts (Information, Cancellation and Additional Charges Regulations) do not apply - see exemptions from the right to cancel consumer contracts.

The exempted contracts most relevant to doorstep sales include:

• Financial Services e.g., banking, credit, insurance or personal pensions - however if credit or insurance is sold along with contracts for goods or services these will be known as ancillary contracts and the regulations will still apply.
• The construction of new buildings or substantial construction of new buildings e.g., barn conversions. This exemption does not apply to extensions to existing buildings which will still be covered.
• Residential letting contracts, but contracts with estate agents in relation to the sale or letting of properties will still be covered.
• Supply of consumables by regular rounds people e.g., delivery of milk or coal. The visits must be frequent and regular to a customer’s home, residence or workplace.